BRENDA I. VARELA

Started as receptionist checking customers in for service, setting appointments and answering the phones. After training, I was promoted to Tax Preparer. My responsibilities include:

• Assisting with preparing simple to complex tax returns for individuals or small businesses
• Computing taxes owed or overpaid utilizing computers and completing entries on forms, following tax form instructions and tax tables.
• Submiting federal and state returns on behalf of customers in a timely manner.
• Checking data input or verifying totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
• Calculating form preparation fees according to return complexity and processing time required.

This is a seasonal position - January - April and on-call the rest of the year.

Was responsible for safe keeping of all confidential documents in the company as well as making them available and releasing them to the appropriate individuals

Responsibilities included:

• Managing operational aspects of corporate records, including intellectual property documentation, contracts, and agreements.
• Receiving, processing, and archiving documents.
• Servicing internal customers with timely document processing and retrieval from electronic document management systems.
• Maintaining the records management and archive database system.
• Expanding and maintaining a proper filing system for all regulatory documents.

Provided service to customers traveling on TACA and Spainair Airlines.

Duties included:

• Assisting customers with flight check ins.
• Helping with reservations and sales.
• Assisting with the boarding process and baggage check in.
• Servicing flight departures and arrivals.
• Assisting with over sold, delayed and cancelled flights.